Shipping policy
Fulfillment & Shipping Time
Most orders are delivered within 5–15 business days, including both processing and shipping time.
Many of our products are made to order and handcrafted specifically for each customer. Processing times may vary depending on the item purchased, customizations, order volume, product launches, holidays, or other high-volume periods.
Shipping estimates displayed at checkout are estimates only and do not guarantee delivery dates. Shipping labels may be created before an order is dispatched. Orders are shipped only after processing has been completed.
All shipments require a signature upon delivery. Packages cannot be left at doorsteps, mailboxes, or other unsecured locations.
International Shipping
Available Shipping Methods
- USPS Priority Mail International
- UPS® Worldwide Saver
- DHL Express
Estimated Delivery: Most international orders arrive within the overall 5–15 business day timeframe; however, customs clearance and local carrier delays may extend delivery times.
International orders may be subject to customs duties, taxes, import fees, or other government charges. These fees are the customer's responsibility. Questions: info@hairqueenla.com.
U.S. Shipping
Available Shipping Methods
- Free Shipping on orders of $1,200 or more (before taxes)
- USPS Priority Mail
- UPS® Ground
Estimated Delivery: Most U.S. orders arrive within the overall 5–15 business day timeframe, including processing and shipping. Shipping rates are calculated at checkout.
Shipping Delays
Please place your order well in advance of any appointment, event, vacation, or special occasion. Hair Queen LA is not responsible for shipping delays caused by carriers, severe weather, customs processing, holidays, natural disasters, or other circumstances beyond our control. Shipping charges are non-refundable once an order has shipped.
Contact Us
For questions regarding your order, please contact info@hairqueenla.com.