FREQUENTLY ASKED

Yes. Adjustable bands, straps and combs hold the unit on their own, with no adhesive at all. If you want the lace lying flatter at the front, Got2b gel or spray does it, and comes off with water.

Wigs come in a standard 22.5" or 23.5" cap. A cap that sits loose can be taken in with the adjustable straps and combs already inside it. If neither size works, we make custom sizes to order — allow about 7 days for that.

Around 10 days, depending on how you live in it — the more active you are and the more you sweat, the sooner the glue lets go. After 10 days the adhesive needs cleaning off and deactivating before the unit goes back on.

1. Start with the right stocking cap.
2. Put the wig on and roll the frontal back.
3. Apply a little glue just in front of your hairline.
4. Wait about five minutes — until the glue is tacky rather than wet — then press the lace down.
5. Wrap with a silk scarf for fifteen minutes to set it.
6. Style your baby hairs and finish with makeup.

Product photographs are shot under studio lighting, so a shade can read lighter or warmer on a screen than it does in your hands. Most wigs are also made to order and custom colors are mixed in-house, so a slight variation from the picture is normal rather than a fault.

5–20 business days in total, and that covers both making and shipping — most pieces are made to order. If you are buying for a wedding, a shoot or a trip, order well ahead of the date.

On US orders of $150 or more, before taxes. Everything else is charged at the rate shown at checkout.

Inside the US we use USPS Priority Mail and UPS Ground. Everywhere else it goes by USPS Priority Mail International, UPS Worldwide Saver or DHL Express. Duties and import fees on international orders are the customer's to pay.

Yes. Every order ships signature-on-delivery, so nothing is left at a door or in a mailbox. Send it to an address where somebody can take it.

Natural Black and 613 Blonde are stocked as listed. Every other shade is colored in-house for your order. If a piece turns out to be unavailable after you have bought it, we will offer a comparable one — and refund that item if you would rather not take it.

Within 3 calendar days of delivery, if the piece is unused, unworn and unaltered, in its original packaging with the tags, zip ties and security seals intact. Returns have to be authorised first — email info@hairqueenla.com before sending anything back.

Approved returns carry a 15% restocking fee, and the original shipping charge is not refunded. Once the piece has been inspected, the refund is issued within 5 business days.

Anything past the 3-day window, anything worn or altered, anything missing its packaging or security seals, clearance items and gift cards. Federal health and sanitation rules mean used human hair cannot be accepted back at all. In-store purchases are final sale.

Human hair units take color well. Have it done by a professional colorist rather than at home — bleaching and lightening are what shorten a wig's life. Synthetic pieces cannot be colored at all; they keep the shade they arrive in.

Wash gently with sulfate-free products, air-dry wherever you can, and keep the wig on a stand between wears. Stored on a stand it holds its shape instead of flattening in a drawer.

Yes, and the consultation costs nothing. Cap, density, color and cut are set on you before the wig leaves with you. Book a wig appointment — extensions, maintenance, makeup and natural hair have their own booking pages.

5363 Wilshire Blvd, Los Angeles, CA 90036. Open daily 10:30 AM – 6:30 PM, Mondays from 11 AM.

Email info@hairqueenla.com or call (323) 327-5052. If it is about an order, put the order number in the subject line and you will hear back sooner.